At Cheap Hook And Shank Store, we’re dedicated to providing fly fishing enthusiasts worldwide with premium fly tying materials and exceptional service. Whether you’re stocking up on hooks, hackle, or tools, we want your experience to be as smooth as casting on a quiet stream.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for urgent orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Ideal for non-urgent, budget-conscious anglers

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary depending on customs processing in your country.

Our Hassle-Free Returns Policy

We stand behind our fly tying products and want you to be completely satisfied with your hooks, hackle, tools, and accessories. If something isn’t right, we’ll make it right.

Return Eligibility

  • Returns must be initiated within 15 days of delivery
  • Items must be unused and in original condition
  • Original packaging and proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened containers of UV Resin & Adhesives
  • Custom or special order items
  • Hackle that has been cut or used

How to Return an Item

  1. Contact us within 15 days at [email protected] with your return request
  2. Provide details about the product and reason for return (use our template below)
  3. Wait for approval – we’ll respond within 24 hours with return instructions
  4. Ship the item back to us at your expense (unless the return is due to our error)
  5. Receive your refund or exchange once we process your return

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. For your protection, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance

Our return address:
Cheap Hook And Shank Store
Returns Department
1428 Flatwood Court
Crofton, MD 21114
USA

Refund Processing

Once we receive and inspect your return:

  1. We’ll email you to confirm receipt of your returned item
  2. We’ll notify you of the approval or rejection of your refund
  3. If approved, your refund will be processed to your original payment method within:
    • Credit card payments: 5-10 business days
    • PayPal payments: 3-5 business days

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We only replace items if they are defective or damaged. To request an exchange:

  1. Email us at [email protected]
  2. Send your item to our return address

Damaged or Defective Items

If you receive damaged goods (like bent hooks or faulty tools):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund
  4. We’ll provide a prepaid return label if needed

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Hook And Shank Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product details:
– Product Name:
– Quantity:
– Reason for return/exchange: [Please describe any defects or issues if applicable]

I understand that I am responsible for return shipping costs unless this return is due to an error on your part. Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Questions?

Our team of fellow fly fishing enthusiasts is ready to help with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

Tight lines and happy tying!
– The Cheap Hook And Shank Store Team