At Cheap Hook And Shank Store, we take pride in providing high-quality fly tying materials to anglers worldwide. We want you to be completely satisfied with your purchase of hooks, hackle, tools, and other fly tying accessories. If you’re not happy with your order, we’re here to help.

Our Return Policy

You may return most unused items in their original condition within 15 days of delivery for a refund or exchange. Please note:

  • The item must be unused and in the same condition as when you received it
  • It must be in the original packaging
  • You’ll need the receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • UV Resin & Adhesives (opened containers)
  • Custom or special order items
  • Hackle that has been cut or used

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your fly tying products:

  1. Contact us within 15 days of receiving your order at [email protected] with your request
  2. Provide details about the product and reason for return (use our template below)
  3. Wait for approval – we’ll respond within 24 hours with return instructions
  4. Ship the item back to us at your expense (unless the return is due to our error)
  5. Receive your refund or exchange item once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Our return address:

Cheap Hook And Shank Store
Returns Department
1428 Flatwood Court
Crofton, MD 21114
USA

Refund Processing

Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:

  • Credit card payments: 5-10 business days
  • PayPal payments: 3-5 business days

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to our return address.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Hook And Shank Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product details: – Product Name: – Quantity: – Reason for return/exchange: [Please describe any defects or issues if applicable] I understand that I am responsible for return shipping costs unless this return is due to an error on your part. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Damaged or Defective Items

If you receive a damaged or defective product (such as bent hooks or faulty tools), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

Our team of fly fishing enthusiasts is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.